Refund policy

Returns & Refunds

Contact
Email: support@sofuna.com

We offer a 45-day return period, which means you have 45 days after receiving your item to request a return. To be eligible, your item must be returned in the same condition you received it: unworn, unused, with tags attached and in its original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at support@sofuna.com. Items sent back without first requesting a return may not be accepted.

Exchanges

If your item does not fit, we are happy to offer a free exchange, subject to approval and availability. Just contact our support team at support@sofuna.com and we will help arrange a replacement.

Return Shipping Costs

We provide a free return label only when the item you received is damaged, defective or incorrect. For all other returns, return shipping costs are the responsibility of the customer.

This includes situations such as a change of mind, ordering the wrong size, color or variant, no longer wanting the item, preference-related concerns such as style or material, placing an order by mistake, or finding an alternative product elsewhere.

Original shipping charges are non-refundable.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if you receive an item that is defective, damaged or incorrect, so we can review the issue and make it right as quickly as possible.

Non-Returnable Items

For hygiene reasons, footwear that has been worn outdoors or shows signs of wear cannot be returned. We recommend trying your clogs on indoors on a clean surface. Gift cards and final sale items are also non-returnable.

If you are unsure whether your item qualifies, please contact us before requesting a return.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method and should appear within 5 business days after processing, depending on your financial institution. Your bank or payment provider may need additional time to process the refund.

If you have not received your refund, please contact us at support@sofuna.com.

Right to Refuse Returns

We reserve the right to refuse returns that do not meet our return conditions or that are made outside the allowed return window.

Undelivered or Returned Packages

If a package is returned to us because of an incorrect address, a failure to collect it, or refusal at delivery, return shipping costs may be deducted from the refund.

Contact Us

For any questions about returns or refunds, please contact us at support@sofuna.com. We aim to respond to all messages within 24 hours, Monday through Friday.

Sofuna
Novion Group B.V.
Keurenplein 4, 1069 CD Amsterdam, The Netherlands