Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery.
Shipping Rates & Delivery Estimates
Order cutoff time:
11:00 PM (GMT-06:00) Central Standard Time (Chicago) Time zone
We strive to deliver your order as quickly as possible.
- Order processing time: 1–3 days.
- Our standard free shipping time is 4–7 days.
Shipment Confirmation & Order Tracking You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
Customs, Duties, and Taxes Sofuna is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages Sofuna is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Missing or Delayed Orders If your order has not arrived within the estimated delivery window, please contact us at: support@sofuna.com
We will assist in tracking your package and ensuring it reaches you as soon as possible.
Contact Us For more information about our shipping practices, please contact us at: support@sofuna.com