Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or holidays.
During periods of high order volume, shipments may be delayed by a few days. Please allow additional transit time for delivery.
Shipping Rates and Delivery Estimates
We strive to deliver your order as quickly as possible.
- Order processing time: 1 to 3 business days
- Standard free shipping: 4 to 7 business days
Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number or numbers.
Customs, Duties and Taxes
Sofuna is not responsible for any customs fees or taxes applied to your order. All charges imposed during or after shipping are the responsibility of the customer (customs duties, taxes, and similar charges).
Damages
Sofuna is not responsible for products damaged or lost during shipping. If you received your order damaged, please contact the carrier to file a claim. Please retain all packaging and damaged items before filing a claim.
Missing or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at support@sofuna.com. We will help you track your package and make sure it reaches you as quickly as possible.
Contact Us
For more information about our shipping practices, please contact us at support@sofuna.com.
Sofuna
Novion Group B.V.
Keurenplein 4, 1069 CD Amsterdam, The Netherlands